General Terms and Conditions

1. Scope of Application

These General Terms and Conditions apply to all orders placed via the online shop of

Marrowz EU GmbH
Unterthal 32
87730 Bad Grönenbach
Germany
Email: info@marrowzeu.com

hereinafter referred to as "Provider," "we," or "us."

The goods offered in our online shop are intended for both consumers and businesses, unless otherwise specified in the respective offer or in separate agreements.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.

An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

Deviating, conflicting, or supplementary General Terms and Conditions of the customer will only become part of the contract if we have expressly agreed to their validity.

2. Subject Matter of the Contract

Through our online shop, we sell dog chew bars, chew articles, feed, and supplementary products for dogs.

Our products are natural products. Therefore, shape, color, size, weight, texture, smell, and consistency may vary slightly due to production and raw materials. Such natural deviations do not constitute a defect if they are customary in trade and do not significantly impair the contractual usability of the product.

Product images in the online shop are for illustrative purposes. The delivered product may differ slightly visually from the images due to its natural characteristics and artisanal production.

3. Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer, but an non-binding invitation to place an order.

The customer can initially place products in the shopping cart without obligation and correct their entries at any time before submitting the order. By clicking the "Order with obligation to pay," "Buy," or a similarly unambiguous button, the customer submits a binding offer to purchase the goods contained in the shopping cart.

After receipt of the order, the customer will receive an automatic order confirmation by email. This order confirmation merely documents that the order has been received by us. A purchase contract is concluded when we expressly accept the order, dispatch the goods, or confirm the dispatch of the goods.

We reserve the right to refuse orders, especially if the goods are not available, obvious price or product information is incorrect, or there is a justified suspicion of misuse, fraud, or commercial resale outside of agreed dealer conditions.

4. Prices and Shipping Costs

All prices stated in the online shop are in Euro and include statutory value-added tax, if applicable.

In addition to the stated product prices, shipping costs may apply. The amount of the shipping costs will be displayed to the customer during the ordering process before they submit the order bindingly.

For deliveries outside Germany, additional costs, taxes, customs duties, or fees may apply, which are to be borne by the customer, unless these are already shown in the ordering process.

5. Payment Terms

The payment methods available in the online shop are shown to the customer during the ordering process.

The purchase price is generally due upon conclusion of the contract, unless otherwise specified in the ordering process or in a separate agreement.

If an external payment service provider is selected, for example, Shopify Payments, PayPal, Klarna, credit card, or a comparable payment provider, the payment processing is carried out via the respective service provider. The conditions of the respective payment service provider apply in addition.

We reserve the right to exclude individual payment methods in individual cases or to offer only certain payment methods.

6. Delivery and Availability

Delivery will be made to the delivery address specified by the customer during the order process.

The estimated delivery times are stated in the online shop or during the order process. If no delivery time is specified, delivery will be made within the statutory periods.

Should an ordered product not be available, we will inform the customer immediately. Payments already made will be refunded immediately in this case, unless a replacement product is agreed upon.

We are entitled to make partial deliveries, insofar as this is reasonable for the customer. The customer will not incur additional shipping costs as a result, unless they have been expressly agreed upon.

7. Retention of Title

The goods remain our property until full payment.

For entrepreneurs, the following additionally applies: We reserve ownership of the delivered goods until full payment of all claims arising from the ongoing business relationship.

8. Notes on Product Use

Our products are intended exclusively for dogs and are not suitable for human consumption.

The customer is responsible for selecting a suitable product and size for their dog. Dogs should only be given chew articles under supervision. Fresh drinking water should always be available.

The customer must check the product for visible damage, contamination, or other irregularities before use. In case of irregularities, the product must not be used, and the customer should contact us.

Our products are natural products. Shape, color, size, weight, smell, texture, and consistency may vary due to production and raw materials. Such natural deviations do not constitute a defect, provided that the usual usability is not significantly impaired.

Our product information does not replace veterinary advice. In case of health problems, allergies, intolerances, special dietary requirements, or uncertainties, a veterinarian should be consulted before use.

The products must be stored in a cool, dry, and hygienic place. After opening the packaging, the product should be used promptly and protected from moisture, contamination, and direct sunlight.

The customer must observe the instructions on the product packaging, in the online shop, and in other product information.

9. Right of Withdrawal for Consumers

Consumers generally have a statutory right of withdrawal. Details can be found in our separate withdrawal policy.

The right of withdrawal does not apply to contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

This applies in particular to opened or unsealed feed, dog chew bars, chew articles, and comparable products, provided that these cannot be brought back into circulation for reasons of health protection or hygiene.

10. Warranty

The statutory liability for defects applies.

For consumers, the statutory warranty rights apply without restriction.

For entrepreneurs, the limitation period for claims for defects for newly manufactured goods is one year from delivery of the goods, as far as legally permissible. This reduction does not apply to claims for damages, claims for fraudulently concealed defects, claims arising from a guarantee, or claims for injury to life, limb, or health.

Natural deviations in shape, color, size, weight, texture, smell, and consistency do not constitute a defect if they are due to the natural properties of the product or artisanal production and do not significantly impair the usual usability.

11. Transport Damages

If goods are delivered with obvious transport damage, we ask the customer to report such damage to the deliverer immediately if possible and to contact us without delay.

Failure to make such a complaint or contact has no effect on the consumer's statutory warranty rights. However, the notification helps us to assert our own claims against the transport company or transport insurance.

For entrepreneurs: The obligations to inspect and give notice of defects according to the statutory provisions remain unaffected.

12. Vouchers and Discount Promotions

Vouchers, discount codes, and promotional offers can only be redeemed under the respective specified conditions.

Discount codes are generally not combinable, unless otherwise specified within the scope of the promotion.

A cash payment of vouchers or discount values is excluded, as far as legally permissible and nothing else has been agreed upon in individual cases.

We reserve the right to limit, change, or terminate discount promotions in terms of time, insofar as this is provided for within the scope of the respective promotion or is necessary for objective reasons.

13. Liability

We are liable without limitation for damages resulting from injury to life, body or health based on an intentional or negligent breach of duty by us, our legal representatives or vicarious agents.

We are also liable without limitation for damages based on an intentional or grossly negligent breach of duty by us, our legal representatives or vicarious agents.

In the event of a slightly negligent breach of essential contractual obligations, we shall only be liable for the contract-typical, foreseeable damage. Essential contractual obligations are those obligations whose fulfillment makes the proper execution of the contract possible in the first place and on whose observance the customer may regularly rely.

Further liability for damages caused by slight negligence is excluded.

Liability under the Product Liability Act, from expressly assumed guarantees, and for fraudulently concealed defects remains unaffected.

We are not liable for damages resulting from the customer or a third party not observing product, feeding, storage, or safety instructions, selecting an unsuitable product size, improper use or storage of the product, using the product despite known allergies, intolerances, or health peculiarities of the dog, or not adequately supervising the dog during the use of the chew item.

The foregoing limitations of liability also apply in favor of our legal representatives, employees, and vicarious agents.

14. Customer Account

The customer can create a customer account in the online shop, if this function is offered.

The customer is obliged to treat the access data confidentially and to protect it from unauthorized third-party access.

The customer is obliged to provide truthful and complete information during registration and ordering and to update changes to their data immediately.

We are entitled to block or delete customer accounts if there is a justified suspicion of misuse or if the customer violates legal provisions, third-party rights, or these GTC.

15. Dealer Orders and Commercial Resale

Orders for commercial purposes, particularly by dealers, resellers, or other businesses, may be subject to separate dealer conditions, price lists, or framework agreements.

The statutory right of withdrawal applies only to consumers and not to businesses.

Commercial resale of our products is only permitted within the framework of a separate dealer agreement or after our prior consent.

16. Language, Storage of Contract Text

The language available for the conclusion of the contract is German.

We do not necessarily store the contract text permanently accessible to the customer after the conclusion of the contract. The customer receives the order data and these GTC as part of the order confirmation or shipping communication by email. The customer can also view and save the GTC at any time via our online shop.

17. Applicable Law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

For consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence.

18. Place of Jurisdiction

If the customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with this contractual relationship is our registered office, as far as legally permissible.

For consumers, the statutory places of jurisdiction apply.

19. Dispute Resolution

We are not obliged and unwilling to participate in a dispute resolution procedure before a consumer arbitration board.

20. Final Provisions

Should individual provisions of these GTC be or become wholly or partially ineffective, the validity of the remaining provisions shall remain unaffected.

In place of the ineffective provision, the statutory provisions shall apply.